DATE OF LAST UPDATE: January 8, 2025

This Refunds and Returns Policy applies to all purchases made through the website.

Questions about returns and refunds?  Please contact our customer service at:

Email: [email protected]

Phone: (813) 358-8065

Address: 

7901 4th St N, STE 5121

Saint Petersburg, FL 33702

Business Hours:

Monday-Friday

9:00 am to 5:00 pm MST

Please allow 1-2 business days for a response.

Returns

Return Process

Returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Cartolio offers a free reprint or a refund if you contact us within 30 days of product delivery.

Please get in touch with our customer service at [email protected] with your order number and provide a clear photo showing the issue. There is no need to return the damaged product.

Return Costs

For Defective Products: Returns are free of charge when the item is damaged, defective, or incorrect.

For Change of Mind: Customers are responsible if the return is due to personal reasons such as incorrect size or purchase remorse.

Specific Conditions for Returns

Defective Goods: If the product is defective, contact our customer service at [email protected] with your order number and provide a clear photo showing the issue. There is no need to return the damaged product.

Damaged Goods: Notify us within 30 days of receiving damaged goods and provide photos. We will review the claim and arrange for a return if necessary.

Incorrect Items: If you receive the wrong product, contact us, and we will cover the return shipping cost and send the correct product.

Non-Delivery: If your order hasn’t arrived, contact us to initiate a courier investigation. If unresolved, we’ll issue a refund or replacement.

Order Cancellation: Orders can be cancelled before shipment. If shipped, the return process applies.

Refund Timelines and Processing

Return Window: Return requests must be made within 30 days of delivery.

Inspection: Once we receive your photo, we will inspect it and notify you of the outcome within 7 business days.

Refund Processing: Approved refunds will be processed to your original payment method within 7 business days after inspection.

Exceptions to the Return Policy

The following items cannot be returned:

Custom or personalized products

Hygiene-related items (e.g., socks, underwear) unless unopened and unused

Legal Rights

This policy does not affect your statutory rights under applicable laws.

Questions?

Still have questions about your return? Contact customer service at [email protected] or (813) 358-8065.

Your Store Name

Re: Customer Support

7901 4th St N, STE 5121

Saint Petersburg, FL 33702